"Had to write a view about the hygienist appointment I had today with Jo Pritchard. I hate visiting the hygienist as previous experiences had me thinking they were appointed to a surgery on a scale of how evil they were and the degree of discomfort and pain they could administer to their 'victims' but I knew I had to go so bit the bullet and made the appointment. I am so happy! Jo is one lovely lady, she asked a few questions, explained what she was going to do (gulp!) but said at any time I wanted her to stop she would and just to signal I'd had enough. Didn't need to (phew!), she made me feel relaxed and in control and set about sorting out my less than sparkling teeth and gums. What a relief! I have a plan of how to continue improving my dental hygiene and suggestions of what to use and how to go about it and have even booked a follow up appointment for 2 months time.......... she MUST be good!! Thank you Jo! Determined to give you a better experience of my mouth on my next visit!! If you're like me and keep putting the hygienist off, just do it! You definitely won't regret it! "
"Welcome and efficiency by reception . skill and listening by the dentists & Hygienists. If there is a problem always quickly resolved. Accommodating to fit in with my schedule. Actually recognise me and I'm not just another patient."
"As a new member to the practices's gold plan at just under £20 per month, I have received excellent care and attention so far. As someone with less than perfect teeth, I have not been made to feel ashamed about my teeth but offered some very realistic advice to improve the appearance and condition of my teeth and gums. Extremely happy."
"Gee & Roshani have provided excellent customer service and attention to my care throughout my long course of treatment"
"Dentist is very knowledgeable gives good advice happy with what happens and is decided with my teeth."
"Good welcome by your staff and good dental service"
"Always had a good serive. Also good appointment availability."
"Let people make their own decisions"
"I have been going to this dentist for over 12 years. The standard of care has been exceptional. Both Shamilla and Jo (hygienist) always give an excellent service that you can trust. Samreen on reception is very helpful too. Sharmilla and Samreen went above and beyond the call of duty for me recently and I very much appreciate their efforts. Many thanks".
"A shining example Text reminder for my appointment was sent, turned up 5 minutes early to my appointment, was signed in without issue, and called almost before my bum hit the seat! My dentist was friendly and gentle, with clear explanations on how healthy my mouth was, progress from my last appointment, and advice on how to further care for my teeth and gums."
"Hygienist appointment with joanna. Very professional, friendly, thorough. Thank you"
"Nice, Quick always on time for our appointments, friendly"
"Clear explanation of treatments. Helpful reception staff when booking, changing appointments"
"very friendly and welcoming staff. Thorough dental check up and felt well cared for"
"Came and saw the dentist and hygienist the same day. Great service and nice people"
"Very helpful reception staff"
"Very Courteous care and treatment. Thank you"
"I am new to this practice and my new dentist Priya Chandarana is excellent. All costs and details of choices are explained in full and she is 100% focused on patient care. 10/10 service and I have recommended to all."
"This is probably the best dentist I’ve been to. The lady on reception was lovely, friendly and helpful. My dentist is absolutely amazing (I hate the dentist) and she makes me feel comfortable and let’s me ask any questions, always puts my mind at ease. Absolutely brilliant dentist, definitely highly recommended."
"Priya Chandarana is very professional and caring and explains the procedure step by step. Almost a pleasurable experience".
"My family were on the waiting list for NHS appointment. My 2 year daughter was hit in the face with a swing and hit her two front teeth. I walked into surgery from school run and my daughter was seen within 30 minutes. All staff were so lovely and helpful and professional. Thank you"
"Got an appointment at short notice, all very efficient and friendly"
"very efficient in every way. Also the dentist is very kind and explained my treatment that was necessary"
" Amazing staff. I always look forward to coming in"
"Honesty, pricing" (is why I would be extremly likely to recommend the practice to friends and family)
"Priya explained what I needed doing, planning ahead, and explaining in detail how Chloe would do a deep clean. an appointment was made for a few hours later and I have a return appointment in a weeks time. all treatment done straight away and it did not hurt"
"I like the way the dentist talks me through everything, before she does it and asks me if that's ok"
"Efficiency of service, very friendly staff, text and phone call reminders arte really helpful"
"My son (5) is very well looked after & even enjoys coming to the dentist. I always feel comfortable and that I receive excellent care and advice. Thank you"
"I'm extremely pleased with this dentist what a lovely staff group they have, very helpful and caring. I had my first ever tooth out this morning and I was really nervous BUT they made me relax. She was extremely gentle and caring. Thank you"
"I have always had trouble with my teeth! Any dentist has a challenge with correcting my bite etc. I have recently had a course of treatment by a dentist. She has taken time and been very respectful throughout the treatment. Believe it or not but I have never worried about any sessions with her. It's not often that you can can go to the dentist and have a laugh. My treatment is ongoing and I have condfidence that all will be good. This dentist has offered all sorts of differing treatment and we have always come to a mutual decision. Thank you".
"My son is very well looked after and even enjoys coming to the dentist and always feel comfortable and received excellent care and advice. Thank you. "
"Very professional high quality of work"
" very time I have to visit, either booked /emergency, always have had a great response from mall members of staff"
"Efficiency of service very friendly staff text and phone call reminders are very helpful"
"Very good service and dentist always helpful and have time to answer questions"
"Very quick at booking emergency appointment, dentist very caring and efficient"
"Good service, appointment reminders, pricing"
"Excellent dentist & hygienist"
"I’ve always had a fear of the dentist, here I feel a lot more relaxed than anywhere else. My dentist is lovely and always makes me feel at ease".
"Very friendly and thorough when investigating your teeth"
"Always friendly helpful staff. Informative when having treatment. Reasonably prices"
"Easy to get appointments-flexible to changes friendly and helpful, reassuring to the nervous patient"
"Extremely friendly reception, dentist v good and knowledgeable and experienced. On the whole, very good experience and seen quickly too".
"The lovely reception staff went out of their way to fit me in for an emergency appointment. All of the staff that I have met have been kind, professional and extremely helpful. A really lovely practice, with a friendly atmosphere. Highly recommended."
"Very good hygienist Jo, explained everything very happy"
"Best Dentist practice I have ever been to. Efficient and friendly. I love the text reminders. Great"
"Very Friendly and knowledgeable staff"
"Great people, professional,informative and accommodating"
"Care always considerate and effective"
"Efficient, trustworthy, and highly knowledgeable service"
"Helpful with treatment and service"
"Have not been for a long time. Life gets in the way. Great treatment everything. Rang today. Appointment tomorrow."
"Friendly positive staff, confident in response and the treatment"
"Amazing people who work here"
"Friendly and professional"
"Very good Dentist"
"patient and helpful dentist"
"Friendly (= very important), careful and professional care. Reassuring from the moment you walk in. My Dentist herself is superb, this reflects on the whole practice. Also on the phone always super helpful."
"Very efficient. One appt sorts everything out no need to go back and forth. friendly too."
"Gave me a sticker " (child)
"Got an appointment in 2 days. Put my daughters mind at rest.Got mine appt quickly too."
"Have visited this dentist for many years and always received excellent advice and service"
"friendly staff :)"
"Very little pain with injections and explained what was happening at each stage of the filling
"Walked in and got seen for toothache within 5 mins. Great help"
"Very nervous patient and now feel a lot less frightened/nervous. Fab dentist and staff very friendly. Feeling a lot more comfortable coming for a routine appointment!"
"Good service, all friendly. Run to time, good explanations given"
"Very good with my 3 year old who was a bit scared"
"Efficient, friendly, professional. I like the reminders for my appointments"
"Very clean and bright clinic, welcoming all staff are good in every way"
"Friendly hygienist talked through everything"
"Fantastic dentist - this is the greatest dentist, really cares for your teeth and well being, doesn't do unnecessary work discusses your options its as if they are looking after just you. Would recommend to anyone. Would always make sure everything is right before you leave. Thank you great"
"A great dental practice. I am well informed about all procedures carried out on me and all my questions are answered fully. I love the text, email, phone call facility to remind me of my next appointment, so helpful when they're months apart and my memory isn't what it should be! 1st class :)"
"very professional and observant , can be trusted to look after every aspect of your oral and dental care"
"Very satisfied with the Clinic"
"I have been a patient for about 4 years and I have been extremely satisfied with all of the treatments I have received, both dental and hygienist. I was a patient fro years at another local dental surgery but found that the customer service was below what I would expect and so made the move. I am please I did."
"Always looked after well"
"After past bad experiences I have total confidence in the professional staff and up to date services"
"I am very pleased with the dental services provided by Berkshire Dental Clinic. The practice offers high quality assessment and treatment pathways. The clinic is very well equipped. Staff members are caring & extremely professional. The hygienist that afforded my care & treatment is highly skilled.The waiting area may be little cramped".
"Over the years,they have always solved some quite tricky dental procedures for me, that have lasted, and not left me wondering would I be better going elsewhere. Also the dentists always try to remind you that prevention is better than cure,with emphasis on cleaning methods for teeth ,and gave me a floss stick to try! Lastly the reception team always try to help give you various options for appointments etc in what must be a mammoth task, I always get a text reminder and even a phone call for my appointments. The all round friendly tone will keep me coming back,well done !
"I was always very nervous of Dentists, but all the staff i have seen at the Berkshire Dental Surgery in Owlsmoor have been very polite, friendly, and explain every thing that is going to happen also they make sure you are happy with what is happening"
"Great and quick service, solved many of my teeth concerns in one appointment"
"Staff helpful. Professional service. Clean up to date surgery. Encouraged as a patient to improve dental care"
"Warm welcome by reception staff, made to feel at easy by dentist with caring and good explanation of all treatment."
"I am a very nervous patient and feel at ease as soon as I walk in due to great staff. Thanks"
"Very prompt treatment for broken tooth. The dentist is helpful and friendly"
" I was so nervous to get my tooth taken out and the dentist here made it pain free. I was so thankful and felt so at ease. I also wanted braces and they referred me to dentalign in wokingham who rang me last week to book an appointment in. such a fast process. Reception staff are also great and called me for an earlier appointment as I was in pain before the tooth got taken out. all in all a great friendly practice and now I actually look forward to my check up!
"Have been seen by Sharmilla Radia today. She is extremely experienced and professional"
"Sarah was fantastic, made me feel very relaxed (was nervous)the work on my teeth is outstanding. I feel great thank you so much"
"Happy with my dentist. Happy to recommend"
"Because nice to me and kind " (child)
"Because everyone is nice and kind and also when we wait we get to read books" (Child)
"reassurance from dentist and assistant. Time to discuss treatment and alternatives"
"very helpful reception ladies who get me an appointment really quickly"
"Changed dentist when I moved house but I came back !"
"Very happy with treatment"
"Apart from excellent dental care and hygienist service, the surgery has an amazing reminder service where they email, phone and/or text you a few days before your appointment to remind you of date and time - a great thing especially for busy people!! Makes it impossible to miss an appointment."
"Best dentist around this area. Thank you."
" Friendly, approach, open to discussion to involve patient in their dental care and ensure understanding of patients where possible to make choices about dental health."
"Very good service - went above and beyond to get me an appointment. very nice staff."
"very efficient. No fuss treatment."
"Great. i love this dental Practice."
"Excellent care especially after having implant done"
"staff appear to be considerate and care about doing a good job."
"Friendly. non Scary".
"They provide key information for any problems with your teeth and inform you of what you could do to prevent it."
Always very friendly and extremely helpful. Happy to have a chat. they phone you if there are any earlier appointments available.send you reminder texts lovely !"
"I have been coming to this dentist for several years and am always impressed at the professionalism, customer service and friendliness. 1st class."
"Replacement crown.Very thorough service. X-rays taken, filling completed. Temporary crown fitted swiftly. Practice was very helpful in finding a time that suited me to have my permanent crown fitted."
“Always had a good experience when here"
"Excellent service, very friendly - make you feel at ease"
"Dentist really nice, explained everything really well, won't be too nervous about about coming back"
“Confidence in Dentist & Hygienist. Good Service overall.”
“Service from when arrive, friendly Staff, make you feel at ease”
“Just brilliant – skilful and caring. Everything seems to be made easy.”
“‘I loved it’ isn't the usual comment you associate a visit to the dentist with but 5* is certainly more fitting. From the moment I walked through the door I was put at ease by a welcoming smile from the receptionist. Once in the dental surgery Philip was very professional, he listened to my dental problems and advised how best he could help. Knowing it was near to the teams finishing time I said I would be happy to reappoint to another day but Philip offered to do the treatment there and then! Me being a worrier, I put my brave face on and accepted his kind offer. His and the dental nurses caring & gentle manner throughout my dental treatment soon put me at ease and before I knew it my treatment was complete. I would highly recommend this dental practice. Thank you”
“All my family are already registered here- would recommend to someone looking for a dentist”
“I have been a patient for a number of years at the Owlsmoor practice. I have always found the ladies on reception very friendly and receptive also the dentists are always professional but friendly and helpful. Thank you.”
“Reliable + friendly, honest advice”
“Everyone treats you with consideration. Good results” visited February 2016
“Very professional approach to care. Very good explanations of dental health” Visited February 2016
“Good service, always smiling when you come in. Runs on time mainly” Visited February 2016
“Professional service, quick, through, easy to talk to, they know what they are doing, pleasant and easy experience. Make children feel happy to come”
“Always receive efficient, courteous service”
“Really friendly and makes me feel at ease when I’m nervous”
“Super family practice, Great team of friendly people”
“I have always received very good treatment at this practice”
“Always helpful and sensitive”
“Since going to this dentist I now have total confidence in all the treatment I receive, advice and the staff are absolutely excellent. I know that I will receive the best treatment possible and the costs are discussed fully.”
“Friendly efficient service, excellent booking system with text follow up”
“Always friendly & polite. Lovely reception staff. Never feel pressured into services, they phone to offer earlier appts when able”
“Very friendly and relaxing atmosphere. Treatment advice explained very well, as well as options. I am very nervous patient but found my new dentist very calming”
“Excellent as always Thumbs up”
“Good reception staff and dentist put me at ease”
“Courteous, efficient and thorough”
“Very nervous patient, hadn’t been to dentist in 15+ years. Dentist extremely good, mind at ease. Very pleasant”
“Top class service all round”
“Good treatment and everything explained well”
“Best dentist for miles 10/10 all round”
“I’ve not known a better dentist in my 43 years”
“Very good service from hygienist, as always and also received useful advice which i promise to put into practice!”
“Happy with attitude, treatment of receptionist, dentist and hygienist”
“Nervous patient made to feel very comfortable by dentist and hygienist”
“Everyone is very friendly, I am a bad patient with a fear of the dentist and they make me feel relaxed and reassuring. I would highly recommend this dentist.
“In fifty years this is the best treatment I have had. Great all round dentist.”
“Very good caring dentist explains what needs to be done clearly and positively. Never does unnecessary work always tries to save all teeth. Great thank you”
“Sharmilla and staff are delightful and make the experience pleasant rather than daunting.”
“I used to be afraid of dentist until I came in and Alan and the whole team who are here helped me and changed my life for the better. And now I enjoy coming to the dentist. Thank you all keep up the good work. ”
“Dentist has given me back the courage to see a dentist again. Wishes she had been my dentist years ago”
“Best dentistry care I have ever had in my lifetime.”
“I have been using Berkshire Dental Surgery Sandhurst as an NHS patient for many years and find all of the staff very efficient and friendly. Last year I decided to have four implants and the whole process from start to finish was seamless, very reasonably priced and carried out to an extremely high standard in a very competent manner. At my age I have quite a few horror stories I could tell about unnecessary and damaging treatment I had at previous dental practices but at BDC any, if not all, out of the ordinary treatment is always preceded by discussion and consultation. I would certainly recommend Berkshire Dental Surgery”
“Friendly and efficient service. Sharmilla and hygienist both very clear with me”
“Always help when I need attention very happy. Non judgemental”
"This is the best dental practice I have been with. Work has always been of a high standard and they always explain clearly what they are doing and what the options are. I never fear going. My 10 and 12 yr olds also find a visit to the dentist a stress-free experience.”
“Just a superb service my teeth and gums have improved tremendously.”
“They have always been extremely accommodating when emergencies arrive. Very friendly & efficient”
“The dentist was really caring and I did not feel rushed. He took the care to not make it hurt too much”
“Nervous patient (very) but always been treated very gently. Husband, grown up son & daughter also patients here – daughter recommended her dentist to us. Have already recommended practice to other people”
“My teeth have never been so good. Sharmilla is a perfect dentist.”
“Everyone friendly and relaxing Phil is brilliant first time ever not felt an injection and I’m nearly 70. Thank you “
“Have actually recommended this dentist to friends and family. Professional, easy, safe, approachable”
We welcome all feedback from our patients. If you would like to add to these, or have any comments or concerns we would love to hear from you. Please email us on firstname.lastname@example.org or complete the online feedback on the Google link below.