Covid-19 FAQ

Can I see my Dentist? We have now re opened from Monday 15th June for existing and new patients. For the first few weeks we will be prioritising patients who require urgent dental treatment and also existing patients who have had dental emergencies or appointments cancelled, in order of urgency. We are offering most dental services subject to pre screening of patients in higher risk groups and subject to capacity and availability of PPE. Due to social distancing measures and even stricter disinfection and cleaning between each patient we are running fewer surgeries at any one time. We are increasing capacity by working longer hours and as the situation improves, opening up more surgeries at any one time.

What are you doing to keep patients and staff safe ? In line with guidance we have taken lots of measures to keep everyone safe. These include:

  • We will wear enhanced Personal Protective Equipment (PPE)
  • We will provide you with PPE to wear during your visit
  • We pre screen all team members for Covid 19 symptoms twice a day
  • We prescreen all patients by phone in advance and again upon arrival for Covid-19 symptoms and for vulnerable group category
  • We are running fewer surgeries to allow for social distancing and extra cleaning and disinfection between patients.
  • Your visit will be fully escorted by a member of the team using social distancing as far as possible.
  • For more details on your next visit view the patient journey video below or on our facebook page.

Are you providing all treatments during this Covid-19 period ? In line with Government advice we are able to provide all treatments that we did before. However, we need to risk assess the need for the treatment on you in the current pandemic risk level compared to the need to help prevent the spread of the virus in the community.  We are prioritising patients in pain, and those with unfinished treatments and those patients who were left untreated during the time we were closed. Please feel free to call us to book in - even if it's for a future date.

My appointment was cancelled - Do I need to call you to re arrange? We are calling each patient who had an appointment cancelled (if not re arranged at the time) to re book their appointment. However please feel free to call us on 01344 777399 to re book your cancelled appointment. That's what we are here for and are always happy to take your call.

What Can I do to prepare for my visit ? Please watch our Patient Journey video below which explains how your visit will be different during this period.

Are you seeing NHS patients during Covid 19 or just private patients? We are seeing our NHS, Dental plan, Insurance backed and  Independent patients during the pandemic. These are just methods of payment. We are seeing both existing and new patients. We are not able to see you if you have COVID 19 currently but can offer remote advice, prescription and referral to an Urgent Dental Care Centre set up locally. If you would like to join our practice  call us on 01344 777399 for advice on the best way to join.

How can I pay? You can pay by credit or debit card. During the pandemic we prefer contactless payments where possible. If you don't have card and need to pay by cash then please bring correct change if possible. We have a monthly payment plan. 0% finance is also available.

I have a dental plan with you but you have been closed. Should I be entitled to a refund of three months? The Berkshire Dental plans are a monthly budget scheme not an insurance scheme. The Silver plan for example is £13.99 per month with a minimum term of one year and entitles you to two check ups and two hygiene visits during that one year period. When we have collected all twelve payments we will have enough to pay the dentist and hygienist for the two check ups and two hygiene visits during that year. We will ensure that you do not loose out your entitlement to two check ups and two hygiene visits just because we were closed during the Covid-19 pandemic. In the meantime don't forget you can still use the plan redundancy cover and emergency dental pain cover. We are now open and working even longer hours to catch up, and have early and late clinics for plan patients.

Is there parking? Yes we have a large car park located at the front of the practice. A parking ticket is not required for patients visiting the practice for their appointment. During this pandemic period when you arrive please wait in your car or if arriving on foot please wait outside. Call us to let us know you are here and we will call you or collect you when the dentist is ready.

If you have any other questions please feel free to call us on 01344 777399 or email berkshire.dentalclinic@nhs.net